Good customer service, can make a mediocre meal seem a lot better than it actually is. Sometimes, however, there is just nothing that can be done to make up for a crappy experience. When a 12-year-old calls you out on your less-than-stellar restaurant, it’s probably time to stop, and take a good look at what’s going on in your establishment.
— LSNewsProwler (@LSNewsProwler) August 14, 2017
I remember one evening, we were going out for supper with friends. Once we finally decided on a place, and made our way inside, we were ready for some appys. After being seated, we waited for about 10 minutes (it seems like 10 minutes at least) for our server to come by. She asked for our drink order – all of us customarily order water for reasons that I will share in a minute – we also asked questions about some of the food ingredients, as there were a number of dietary restrictions in our group. This server copped an attitude and walked away from the table, and didn’t return. The restaurant was not busy, and we had already waited for longer than was typical – it was just terrible service – so we got up and left. I had never just walked out before, I kinda felt bad, but also didn’t want to pay for an experience that was already showing signs of being terrible.
So, the reason I customarily order water in the restaurant is this: you learn almost immediately, the character of the server you have. There is a feeling that people who order water, Will never tip as well as alcohol drinkers, because the bill ends up being lower. I’m a good tipper, but tip for service. So, if you scoff at my water order, I get put on high alert, and watch your attentiveness like a hawk …